Monthly Archives: December 2012

From Furniture Manufacturers to Your Home – Interview with our warehouse manager

We’ve had lots of positive feedback from our previous Report from the Factory  Many said that they found our openness refreshing and like the fact we were proud to tell-all about our processes and even name the machinery we use.  Our new customers said they felt more confident and reassured when making a purchase too.

So, we thought we’d make it even more personal this time with an interview with Dave, our warehouse manager from RT Page.

Dave, how do you manage quality control in the warehouse?

Goods are checked in on receipt of them to ensure that the items delivered match that of the pre-advice notification.  Packaging is also checked for damage and to assess its durability to be able to travel through the various available distribution networks when orders are placed for their despatch.

When orders for despatch are notified the goods picked are double checked to ensure the rights goods are sent to the right customer. We wouldn’t want you to get a wrong metal bed, for example!

How will each order be shipped?

They will be shipped via a parcel network, pallet network or on a dedicated/groupage vehicle. The correct delivery method is selected based on the size and weight of the goods being delivered, destination of delivery point and the requirements at the delivery point.

How do you ensure its safety during transit?

All goods are packaged at the furniture manufacturers to ensure their safe transit. When applicable goods are further protected when they are palletised, banded and shrink wrapped to the pallet.

We only used reputable distribution partners to ensure the safe delivery of the goods to the customer.

Can the customer choose a delivery day or time?

Yes the delivery date can be chosen before the delivery is despatched. We select the right despatch date to meet the needs of the delivery date. On the day of delivery we will always try and gain an estimated time of delivery.